If you don't see your question answered please get in touch
How do I open an account?
What payment terms do you offer?
We always work on a proforma basis for a customers first order. CAD and credit terms can be offered if agreed with your sales rep.
I can't access my online account, what should I do?
If you cannot access your online account please request to reset your password and you will recieve an email asking you to reset your password. If you still cannot access your account please get in touch with us at firstname.lastname@example.org
How do I make an order?
We offer two ways to make on order, you can either use our online platform to make an order once your account is approved.
Or you can make an order from your sales rep, please contact your assigned sales rep. They will then be able to assist you with pricing and advise of products which need to be ordered in layers or pallets. You can also look at the excel price list and add your order in column ‘T’.
I can't see prices on the website?
You will only be able to see prices on our website once you are logged in.
You will need to have your account approved before you can login.
Am I getting the best possible price shopping online?
Yes, prices are updated hourly.
Can I see the pricelist in an excel spreadsheet?
Yes, once logged in you can see the most up to date price list in excel format in your account.
How much will my delivery cost?
If your order is being delivered to the UK we have a minimum order value of £5,000, if your order meets this value, delivery will be free. However, if you cannot meet this value, delivery will be £45 per pallet for the UK and £65 per pallet for Scotland.
For all other orders your sales rep will be in contact after your order is placed to arrange delivery and give you price.
What Freight companies do you use?
How long will my delivery take?
Our warehouse will ideally need 2 days to pick the order, and our hauliers collect the day before delivery.
You may also need to wait for stock to come in, if you have ordered products that are pre-sale.
Taking this into account; once the order has been paid for and is all in stock, delivery can be expected within 3 working days – however it is important to note that this can vary depending on our haulier’s availability and the size of the order; larger orders may take longer to pick. We will always aim to get orders delivered as soon as possible.
If you require delivery on a specific date, this needs to be stated upon order placement to ensure that we are aware of this and we can get the order ready in time. The customer will also need to ensure payment is made in order for us to release the stock for the required delivery date.
Can I arrange collection for my order?
Our logistics team will send you an invoice, DGN (if applicable) and packing list, and then you will arrange collection with your haulier.
Collection address –
Our warehouse opening times are 8am – 3.30pm Monday to Thursday and 8am – 2.30pm Friday
What container sizes do you provide?
Pallets. Container Size
38 40ft HC
35 40ft ST
Who do I need to contact to arrange delivery?
STILL HAVE ANY QUESTIONS?
+(44) 01684 274392